Information – How To – FAQs

5 star ratingThank you Daniel and the entire Theatre Company staff for making my experience here a fantastic one. The staff here is extremely helpful, courteous, and compassionate with each of their patron's particular needs. I will be recommending this wonderful establishment to all of my friends, co-workers, and family.

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Lindsey A.
11/05/2013
Information and How To
Here you will find useful documents such as credit card authorization forms, sizing charts, and general guidelines. As always, if you have any questions please don’t hesitate to Contact Us.


Frequently Asked Questions


When is my costume due back?

Generally, 3 days after you pick it up. If you’ve already rented a costume, check your receipt; your return date and our hours are printed on it. If you need a longer period, we offer low-cost options – provided they are arranged in advance.


When do I pay for my costume?

Rentals must be paid at the time costumes are reserved. There are no cancellations or refunds. Exchanges, when possible, are subject to a $15 exchange fee.


What should I do if I forget to return my costume?

Call us! Then bring it back soon. Late returns generate $10/day late fees automatically. We’ll work with you to resolve problems, but you have to call us first.


What forms of payment do you accept?

We accept cash and Visa, MastCard, Discover, and American Express credit and debit cards. The owner of the card must be the renter of record.


What does it cost if I damage the costume?

Usually, it costs little or nothing. We wear costumes all the time – so we know your costume has been worn before, and we expect normal wear and tear. So don’t worry about a lost button or a broken zipper – just point it out so we can be sure to fix it. You are responsible for replacement costs on unreturned or non-repairable items.


How long will it take to pick up or return my costume?

99% of the time, only a couple of minutes, especially if you prepay your deposit with a credit card. We have a special location for pick-up and drop off, so you never have to wait in a line of customers selecting costumes. Be sure to bring your rental receipt with you.


How long can I keep my costume?

Rental rates are for 3 days (72 hours). We encourage you to select and pay for your costume well in advance – there is no extra charge for this, and it guarantees your costume will be waiting for you when you need it. Late returns are subject to a $10/day charge.


Can I order a single costume over the phone or the web?

Unfortunately, no. You are welcome to call to find out if we have a specific costume, but since we rent hundreds of costumes daily, the only way to know for sure is to come in. Priority is given to customers in the store.
COVID-19 NOTICE

Dear Friends, Clients, and visitors to THE THEATRE COMPANY:

As of March 16, 2020 due to this unprecedented pandemic, we are closing our retail location until further notice. We’ll be working behind the scenes and from home, but -

If you have costumes currently on hold for pick-up…
If you have a costume to return…
If you have show costumes to return…

…Please call us at 909 982-5736 to arrange an
appointment at least 24 hours ahead of time.

During these unprecedented times, we are not accepting new single costume reservations. We invite our show clients to stay in touch with us via e-mail: i[email protected]

Please stay safe, healthy, and away from crowds – and wash
your hands!

Thank you,
The Theatre Company