Frequently Asked Questions
When is my costume due back?
Generally, 3 days after you pick it up. If you’ve already rented a costume, check your receipt; your return date and our hours are printed on it. If you need a longer period, we offer low-cost options – provided they are arranged in advance.
When do I pay for my costume?
Rentals must be paid at the time costumes are reserved. There are no cancellations or refunds. Exchanges, when possible, are subject to a $15 exchange fee.
What should I do if I forget to return my costume?
Call us! Then bring it back soon. Late returns generate $10/day late fees automatically. We’ll work with you to resolve problems, but you have to call us first.
What forms of payment do you accept?
We accept cash and Visa, MastCard, Discover, and American Express credit and debit cards. The owner of the card must be the renter of record.
What does it cost if I damage the costume?
Usually, it costs little or nothing. We wear costumes all the time – so we know your costume has been worn before, and we expect normal wear and tear. So don’t worry about a lost button or a broken zipper – just point it out so we can be sure to fix it. You are responsible for replacement costs on unreturned or non-repairable items.
How long will it take to pick up or return my costume?
99% of the time, only a couple of minutes, especially if you prepay your deposit with a credit card. We have a special location for pick-up and drop off, so you never have to wait in a line of customers selecting costumes. Be sure to bring your rental receipt with you.
How long can I keep my costume?
Rental rates are for 3 days (72 hours). We encourage you to select and pay for your costume well in advance – there is no extra charge for this, and it guarantees your costume will be waiting for you when you need it. Late returns are subject to a $10/day charge.
Can I order a single costume over the phone or the web?
Unfortunately, no. You are welcome to call to find out if we have a specific costume, but since we rent hundreds of costumes daily, the only way to know for sure is to come in. Priority is given to customers in the store.
